FREQUENTLY ASKED
QUESTIONS

Before Lighting: • Always trim the wick to ¼ inch before burning. Long or crooked wicks can cause uneven burning, dripping, or flaring. • Keep the wax pool clear of wick trimmings, matches, and debris. • Use a candleholder designed for candle use that is heat-resistant, sturdy, and large enough to contain any drips or melted wax. While Burning: • Never leave a candle unattended. • Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc. • Keep candles out of reach of children and pets. • Never touch or move a candle while it is burning or while the wax is liquefied. • Don’t burn a candle all the way down. Discontinue burning when 1/2 inch remains in the container or 2 inches if using a pillar candle. • Place burning candles at least three inches apart from each other. • Extinguish a candle if the flame becomes too high or flickers repeatedly. • Never use a candle as a night light or while you may fall asleep. • Be careful when using candles during a power outage. Flashlights and battery-powered lights are safer sources of light. When Extinguishing a Candle: • Use a candle snuffer to safely extinguish the flame and prevent hot wax from splattering. • Do not use water to extinguish a candle, as it can cause the hot wax to splatter and may break a glass container. • Ensure the candle is completely out and the wick ember is no longer glowing before leaving the room. • Do not touch or move the candle until it has completely cooled. • Do not use a knife or sharp object to remove wax drippings from a glass holder, as it can scratch, weaken, or break the glass upon subsequent use.

When will my order ship? Once you place your order, and receive a confirmation email, the typical shipping time is 48 hours for in-stock products. If we are out of stock there will be additional 2 business days. Do you offer free shipping? Yes. We offer free shipping on any national orders over $50.00. Do you ship international? Yes. Your package will be shipped via USPS International. (https://www.usps.com/international/mail-shipping-services.htm) The prices and delivery time will vary depending on weight of the package and destination. Canada shipping is a flat fee and includes a tracking number.